Transcom - comment

The FT highlights rising short interest in call-centre and outsourcing names, including Transcom, and argues the sector faces structural obsolescence. We recognise the risks from AI, but we see the market overstating them. Hybrid human-plus-AI solutions are becoming the dominant model. Even with greater automation, outsourcing demand is unlikely to reverse, and established providers are well placed to retain customer relationships and embed AI into their service offering.